Digital welfare states: boundaries and opportunities

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  1. […] 2. If government sets a plan for digital government, public service officers are required to develop ideas and projects that operationalise the plan. In a situation where a legislative act of public administration is to be automated, an ADS not capable of considering extenuating circumstances or relaxing a rule to meet the ‘equity’ of a case may be deployed because the desire to achieve the plan of government trumps other goals.15 It may be true that in hundreds of thousands of decisions of public administration only one situation merits “relaxing a rule” but the consequences of the ADS not making that consideration may have dire consequences for that individual. There are many examples of automated public administration that show that to be true: UK, Australia, US, Netherlands. […]

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